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Welcome to the Prestige Medical Group Website 

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Contact Prestige Medical Group via our Online Patient Triage service

By clicking on the link below and answering a few questions we can help with a variety or queries, such as fit (sick) notes, information about recent tests, medication queries or if you are wanting advice regarding new or on-going medical symptoms.  The more detail you include the better. We aim to get back to you within 2 working days of a request being submitted.

ONLINE SERVICES - PATIENT TRIAGE

PLEASE DO NOT USE THIS ONLINE FORM FOR URGENT OR EMERGENCY REQUESTS.  THE SUBMITTED FORMS WILL ONLY BE READ DURING OFFICE HOURS.  PLEASE CONTACT 111 DURING OUT OF HOURS OR 999 IF THIS IS AN EMERGENCY.

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We are open!

Bookings with our GPs and Same Day Team are all telephone appointments in the first instance so a clinician can discuss your needs with you.  In this way we can manage some requests without a face to face appointment and those who do need to come to surgery can do so safely.

If you are concerned that your child is unwell or feverish always seek medical advice.  If the surgery is closed contact NHS 111 online or by phone. 

If you develop new and unexplained symptoms such as sudden weight loss, a new lump or mole or blood in your urine or poo always seek medical advice.

If you are referred to hospital for urgent investigations it is important that you attend your appointment

Please see our appointments page above for more detail about appointment booking and the variety of appointments offered.

CONTINUED WEARING OF FACE COVERINGS IN HEALTH CARE PREMISES

Following the updated guidelines relating to COVID prevention measures in the general population wc 21.02.2022, we received additional guidance from NHS England dated 23.02.2022 which includes the following guidance: 

“Infection, Prevention and Control

There are no immediate changes to IPC requirements. This includes the requirement for staff, patients and visitors to wear a mask/face covering in healthcare settings. The consistent application of IPC measures, alongside the roll out of the vaccine programme and staff and patient testing, remains the most effective defence against the entry and spread of COVID-19 in healthcare settings.”

 All visitors to the practice premises will be asked to wear a mask/face covering before entering.  PLEASE DO NOT CHALLENGE THE RECEPTIONIST

We take a zero-tolerance approach to any kind of intimidation of our staff.

If you feel that you have a medical reason why you should be exempt from wearing a face covering, please tell the receptionist what that is. The receptionist will then ask a GP/other clinician for their advice on managing your particular circumstances.

Your co-operation would be greatly appreciated.

Protecting you in our surgeries

To reduce the risk of spreading Covid 19 we are:

  • Asking all patients attending surgery to wear a face covering if possible and wash their hands on entering the building
  • Limiting the number of people in our waiting rooms. If you arrive too early for your appointment you may be asked to wait outside.  If you can, please attend your appointment alone.
  • Asking people only to visit the surgery if they have an appointment or have been asked to attend.
  • Allowing time for our clinicians to regularly clean their working area.

PRESCRIPTIONS

IF YOU NEED A REPEAT PRESCRIPTION PLEASE ORDER VIA PATIENT ACCESS OR THE MYGP APP.  

**PLEASE NOTE THAT WE ARE ASKING ALL PATIENTS ON MEDICATION TO NOMINATE A PHARMACY FOR THEIR PRESCRIPTION TO BE SENT TO ELECTRONICALLY.**

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 HOW INFORMATION ABOUT YOU HELPS US TO PROVIDE BETTER CARE

Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.

How your information is used and shared is controlled by law and strict rules are in place to protect your privacy.

The NHS needs to make sure that you know this is happening and the choices you have.

For more information, including a list of frequently asked questions please go to the website at www.nhs.uk/caredata    Patient_Information_Leaflet.docx

(Site updated 23/03/2022)
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