Practice Policies

Confidentiality

blue_folder_lockWe ask for your personal information so that you can receive the appropriate care and treatment. This information is recorded on computer and we are registered under the Data Protection Act 1998. The practice will ensure that patient confidentiality is maintained at all times by all members of the practise team. However, for the effective functioning if a multi-disciplinary team sometimes it is necessary that medical information about you is shared between members of the team.

Access To Medical Records

Under the Data Protection Act 1998 patients may apply for access to their medical records. If you wish to access your medical records please telephone the surgery for further guidance.

Freedom of Information

The Freedom of Information Act 2000 obliges the practice to produce a publication scheme. A publication scheme is a guide to the classes of information the practice intends to routinely make available. The scheme is available from the practice manager.

Violent or Abusive Patients

Patients will be treated with patience and respect regardless of their ethnic or cultural beliefs. The practice would request that the same respect be shown to all members of the practice team, especially the receptionists who are doing a very demanding job.

The practice has a zero tolerance policy with regard to violent or abusive patients. Any patient demonstrating violence, abuse or any other inappropriate behaviour to members of the practice team or other patients will be removed from the practice list without delay.

Complaints

If you feel the need to make a complaint please have a look at our complaints procedure documentfor details on how to proceed.

Consent to Treat

Please see the attached policy for how we obtain consent before treating someone.Consent to treat policy

 

 



 
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