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Making an appointment

Routine (non-urgent) appointments

Routine appointments can be booked with reception by phone, in person or online if you are registered with PATIENT ACCESS

Demand for our services varies constantly and at some times we are busier than others.  If you have to wait longer than you hoped for to get a routine appointment this is because more people want to see the doctor and the earlier appointments have already been filled.

We try to manage fluctuations in demand by staggering the release of appointments into the system.  Sometimes this may mean that an appointment available to book today was not available for booking yesterday.  This does not mean the receptionists are being deliberately difficult or do not understand the system.

Same day appointments

If your problem is urgent and you need to see or speak to a doctor the same day, your details will be taken by the receptionist and added to our telephone triage list.  A nurse or doctor will then call you back to discuss your medical needs and arrange a suitable appointment.  The appointment offered may be at Parkside, Oxford Road or Foxcroft.  It is important that you keep your phone with you and switched on and that you tell us if you can only take calls at specific times.

The triage system is ONLY for same day requests.  If you use triage for a non-urgent problem the doctor or nurse will offer you the same choice of routine appointments as the receptionist.

Many coughs and colds and other minor illnesses can be safely managed at home without consulting a medical professional.  Useful advice about self-management of common conditions can be found using the links on the home page of the website or at www.patient.co.uk or www.nhs.uk

PLEASE USE COMMON SENSE AND COURTESY TO OUR RECEPTIONISTS AND OTHER PATIENTS WHEN REQUESTING APPOINTMENTS. 

We serve a population of over 15,000 patients and the smooth running of our service is dependent on EVERYONE using it responsibly

Missed appointments

People who miss appointments create an enormous amount of wasted time and resources for the NHS.  If you miss your appointment this will be recorded.  If this happens repeatedly you may be removed from the practice list.

 
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