Making an appointment

Care Navigation

Our receptionists have all been trained to direct you to the most appropriate service or individual.  They will therefore ask you for some information when you ring to book an appointment or make a request.  This is to ensure you receive the correct service for your need. 

Routine (non-urgent) appointments

Routine appointments can be booked with reception by phone or online if you are registered with PATIENT ACCESS

Like all practices we are currently operating a “total triage system”.  This means that if you ring to request an appointment you will initially be booked a telephone appointment with one of our clinicians.  They may be able to deal with your problem by phone but if not may arrange a video consultation or communication by text or email. 

 We are “zoning” our services to minimise the risk of spreading infection.  It may therefore not be possible to offer you a choice of location for your appointment. 

Same day appointments

If your problem is urgent and you need to see or speak to a clinician the same day, your details will be taken by the receptionist and added to our Same Day Service list.  A health care professional will then call you back to discuss your medical needs and arrange a suitable appointment.  It is important that you keep your phone with you and switched on and that you tell us if you can only take calls at specific times.

The Same Day Service is ONLY for same day requests.  If you use this for a non-urgent problem the clinician will offer you the same choice of routine appointments as the receptionist.

Many coughs and colds and other minor illnesses can be safely managed at home without consulting a medical professional.  Useful advice about self-management of common conditions can be found using the links on the home page of the website or at www.patient.co.uk or www.nhs.uk

PLEASE USE COMMON SENSE AND COURTESY TO OUR RECEPTIONISTS AND OTHER PATIENTS WHEN REQUESTING APPOINTMENTS. 

We serve a population of over 15,000 patients and the smooth running of our service is dependent on EVERYONE using it responsibly

Nursing team appointments

 Our nurses and health care assistants are seeing patients for routine reviews and investigations.  Due to restrictions on our service from Covid 19 there may be a slight delay in your regular review but please rest assured you will be seen in due course.

Missed appointments

People who miss appointments create an enormous amount of wasted time and resources for the NHS.  If you miss your appointment this will be recorded.  If this happens repeatedly you may be removed from the practice list.  Please note this now also applies to telephone appointments.

 
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