Welcome to the Prestige Medical Group Website.
Prestige Medical Group Update September 2020
The situation with Covid 19 is changing rapidly. At Prestige Medical Group we are working hard to adapt our services to meet the current challenges. We will update our patients on this website as services inevitably change in the coming weeks depending on the national and local situation. You should find the information you need in the various sections of this site or specific questions can be answered using the search facility (second option in “quick links” on the right).
We are open!
Contrary to recent headlines in the press, GP surgeries across the country have been open for business throughout the pandemic. At PMG we have never stopped seeing patients face to face. Bookings with our GPs and Same Day Team are all telephone appointments in the first instance so a clinician can discuss your needs with you. In this way we can manage some requests without a face to face appointment and those who do need to come to surgery can do so safely.
If you are concerned that your child is unwell or feverish always seek medical advice. If the surgery is closed contact NHS 111 online or by phone.
If you develop new and unexplained symptoms such as sudden weight loss, a new lump or mole or blood in your urine or poo always seek medical advice.
If you are referred to hospital for urgent investigations it is important that you attend your appointment
Please see our appointments page above for more detail about appointment booking and the variety of appointments offered.
Protecting you in our surgeries
To reduce the risk of spreading Covid 19 we are:
- Asking all patients attending surgery to wear a face covering if possible and wash their hands on entering the building
- Limiting the number of people in our waiting rooms. If you arrive too early for your appointment you may be asked to wait outside. If you can, please attend your appointment alone.
- Asking people only to visit the surgery if they have an appointment or have been asked to attend.
- Allowing time for our clinicians to regularly clean their working area
- Asking patients not to attend if they have Covid symptoms (new continuous cough, fever, loss of sense of taste or smell) but instead to stay at home and follow the guidance on https://www.nhs.uk/conditions/coronavirus-covid-19/symptoms/
Supplies of flu vaccine are now arriving at the practice. We are keen to immunise as many of our most vulnerable patients as soon as practical. If you are in at “at risk group” you will be contacted to make an appointment. Flu clinics are being carefully managed to ensure we immunise as many people as possible whilst ensuring patients spend the minimum time necessary in our building. This is to ensure your safety. Please follow the directions given for your appointment.
Although the government announced that everyone aged 50-64 will be eligible for a flu jab this year, we are prioritising our “at risk groups”. We will inform this new age group when vaccine supplies become available for them later in the year – there is no need to contact the surgery now.
UNFORTUNATELY DUE TO THE CURRENT RESTRICTIONS, PMG WILL BE UNABLE TO ACCEPT ANY CHRISTMAS GIFTS THIS YEAR.
WE GREATLY APPRECIATE THE GESTURE FROM OUR PATIENTS BUT ASK THAT THIS YEAR ANY GIFTS ARE GIVEN TO THE BURNLEY FOOD BANK.
IF YOU NEED A REPEAT PRESCRIPTION PLEASE DO NOT BRING YOUR REQUEST TO SURGERY IN PERSON. PLEASE ORDER VIA PATIENT ACCESS. IF YOU DO NOT HAVE ACCESS TO THIS, DURING THE CURRENT CRISIS ONLY, WE WILL ACCEPT TELEPHONE REQUESTS BUT PLEASE BE AWARE OUR TELEPHONE LINES ARE VERY BUSY.
**PLEASE NOTE THAT WE ARE ASKING ALL PATIENTS ON MEDICATION TO NOMINATE A PHARMACY FOR THEIR PRESCRIPTION TO BE SENT TO ELECTRONICALLY.**
ISOLATION NOTES/SICK NOTES - PLEASE USE THE WEBSITE LINKS BELOW.
COVID-19 MED3 REQUEST INFORMATION
Prestige Medical Group are trialling a new online Patient Triage service.
By clicking on the link below and answering a few questions we can help with a variety or queries, such as fit (sick) notes, information about recent tests, medication queries or if you are wanting advice regarding new or on-going medical symptoms. We aim to get back to you within 2 working days of a request being submitted.
PLEASE DO NOT USE THIS ONLINE FORM FOR URGENT OR EMERGENCY REQUESTS. THE SUBMITTED FORMS WILL ONLY BE READ DURING OFFICE HOURS. PLEASE CONTACT 111 DURING OUT OF HOURS OR 999 IF THIS IS AN EMERGENCY.
HOW INFORMATION ABOUT YOU HELPS US TO PROVIDE BETTER CARE
Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.
How your information is used and shared is controlled by law and strict rules are in place to protect your privacy.
The NHS needs to make sure that you know this is happening and the choices you have.
For more information, including a list of frequently asked questions please go to the website at www.nhs.uk/caredata Patient_Information_Leaflet.docx
(Site updated 07/01/2021)